About Me

As an experienced system administrator and project manager, I'm well-versed in delivering robust technology solutions to real-world problems with a focus on providing excellent customer service.

Whether I'm coordinating support teams, executing large projects, or troubleshooting service issues, I'm committed to ensuring a smooth technology experience for all stakeholders. My background covers many areas of driving success including client management, emergency response, technician training, in-depth documentation, billing, and strategic planning.

Work

TurboSquid by Shutterstock

Senior Cloud DevOps Engineer • March 2019 - Present

BIOS Technologies

Support Engineer • March 2017 - October 2018

Supported over 900 systems remotely and onsite. Proposed and executed new site deployments, network upgrades, and email migrations. Developed robust documentation including new workstation setup process. Managed equipment quoting and purchasing. Fostered new vendor partnerships.

Gage Telephone Systems

Onboarding Consultant • September 2016 - March 2017

Managed RMM migration from N-Able to Continuum. Analyzed product features, documentation, and best practices. Crafted comprehensive client onboarding process and manual. Onboarded 10 clients into managed status and advised on application to remaining client base.

C4 Tech & Design

Support Engineer / Coordinator • October 2011 - September 2016

Coordinated and supported 3 field technicians. Remotely supported over 800 systems including virtual and cloud environments. Proposed and executed network upgrades, email migrations, and new site deployments. Developed documentation and automation structures for new managed services offering. Managed client relationships including contracts and dispute resolution. Executed complete support chain including client on/offboarding, purchasing, invoicing, and comprehensive internal documentation. Fostered new vendor partnerships. Handled hiring for multiple technicians.

Certifications

AWS Certified Solutions Architect - Associate

Verification MW3DLGM2CE4E1XSY • November 2018

Designing and implementing distributed applications on the AWS platform

Skills

  • Windows Server
  • Linux Server (Ubuntu)
  • OSX
  • VMware
  • Office 365
  • Google Apps
  • Active Directory
  • SQL
  • Powershell
  • AWS
  • Git
  • Python
  • Puppet

Education

Louisiana State University

B.S., Information Systems • December 2009